Terms of Service

Terms of Service

Last updated: August 23, 2026

Welcome to The Vessel Merchant. These Terms of Service ("Terms") govern your use of the website located at vesselmerchant.shop (the "Site") and your purchase of products from the Site. Please read these Terms carefully before using the Site or placing an order. By accessing or using the Site, you agree to be bound by these Terms.

1. About Us and This Store

The Vessel Merchant is an independent specialist retailer for premium insulated bottles and drinkware, operated by Harbor Point Retail Group LLC, an Oregon limited liability company. Harbor Point Retail Group LLC is the merchant of record for the Site and is responsible for all orders, customer service, and fulfillment activities described throughout the Site. Our postal address is 7412 Harbor Point Lane, Suite 18, Portland, OR 97217, United States. We can be reached by phone at +1 (503) 555-0147 or by email at support@vesselmerchant.shop.

As an independent multi-brand specialist, we offer a focused retail experience for comparing products from Stanley 1913, Hydro Flask, S'well, and Zojirushi. We are not the manufacturer of these products and, unless explicitly stated, we do not claim to be an authorized dealer for any brand. This Site is our storefront and is not affiliated with, or endorsed by, any brand's official domain.

2. Eligibility and Accounts

To place an order on the Site, you must be at least 18 years of age or have the permission of a parent or legal guardian. By placing an order, you represent that you are legally capable of entering into binding contracts. We may, at our sole discretion, refuse to offer the Site's services to any person or entity and may change eligibility criteria at any time. If you create an account on the Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Catalog Information and Product Listings

We take care to ensure that product descriptions, specifications, images, and pricing on the Site are accurate and current. However, we do not warrant that product descriptions or other content on the Site are error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Every product listing undergoes a manual review to confirm model names, capacities, materials, and performance specifications match the manufacturer's datasheet. Before a new model enters the catalog, we inspect sample units for build quality, lid seal integrity, and thermal performance. We also monitor customer feedback to flag recurring quality issues and remove products that do not meet our standards. We never intentionally overstate features, and we do not source factory seconds, refurbished units, or items with cosmetic damage. Every piece is brand-new, factory-sealed, and covered by the store's warranty and return policy.

4. Pricing and Promotions

All prices on the Site are listed in U.S. Dollars (USD). Prices differ by brand, model, and current promotions. Some brands enforce minimum advertised prices, which limits how deeply we can discount their products; others allow more promotional freedom. Seasonal demand and inventory availability also influence the final price you see.

Because we are an online-only independent reseller, we do not pay for physical showrooms or large sales staff, and we purchase in volume from accredited wholesalers and distributors. This structure keeps our operating costs lower than typical multi-category retailers and allows us to maintain attractive everyday prices while still investing in verification, quality checks, and responsive service. A lower price never means a lower grade product — we do not source factory seconds, refurbished units, or items with cosmetic damage.

From time to time, we may offer promotional discounts, including sitewide coupon codes. Promotional discounts are funded from the margin on the promoted items, not from lower product quality or reduced service. When we run a sitewide code, we allocate a stable budget so the offer does not compromise our support standards.

We may offer the coupon code VESSEL10, which provides 10% off eligible items at checkout. Coupon eligibility follows checkout rules, and the code must be applied at the time of purchase. Promotional offers cannot be applied retroactively to completed orders unless required by law.

5. Orders and Payment

When you place an order on the Site, you are making an offer to purchase products. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, or issues identified by our fraud prevention processes. We will confirm acceptance of your order by sending an order confirmation email.

We accept the following payment methods: credit cards and PayPal. By providing payment information, you represent that you are authorized to use the payment method and that the information you provide is accurate. Payment will be processed at the time of order placement or at the time of shipment, depending on the payment method used. All payments are processed in U.S. Dollars.

6. Shipping

We offer standard shipping on all orders. The shipping cost for standard delivery is $8.00. Orders over $45.00 qualify for free standard shipping. Our fulfillment partner ships directly from regional hubs, reducing handling and delivery time. Shipping times may vary depending on your location and the availability of the product. We are not responsible for delays caused by carriers, customs, or events outside our reasonable control.

Risk of loss and title for products purchased from the Site pass to you upon delivery of the items to the carrier. You are responsible for inspecting your order upon delivery and notifying us of any issues within the timeframe described in Section 8 below.

7. Warranty

Warranty coverage for products purchased from the Site follows the product information and support guidance provided by the respective brand manufacturer. We do not provide separate warranties beyond what is described in the product listing. If a product you purchase is covered by a manufacturer's warranty, we will provide reasonable assistance in helping you make a claim under that warranty. Any warranty claim will be subject to the terms and conditions set by the manufacturer.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return any eligible product within 30 days of delivery for a refund, subject to the conditions described below.

To initiate a return, please contact our customer support team at support@vesselmerchant.shop with your order number and the reason for your return. We will provide you with instructions on how to return the item. Returned items must be in their original condition, with all tags, packaging, and accessories included. We recommend using a trackable shipping method for returns.

Once we receive and inspect your returned item, we will process your refund to the original payment method. Refunds may take several business days to appear on your statement, depending on your financial institution. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

9. Authenticity and Quality Commitment

We are committed to selling 100% genuine products. We obtain all inventory through vetted wholesale channels that can trace products back to the brand manufacturer. We require original packaging, batch codes, and authenticity documentation where available, and we verify supplier credentials before onboarding.

If you suspect an item is not authentic:

We encourage you to check the packaging, model label, and any visible batch or serial numbers when your order arrives. If anything appears inconsistent with the listing, please contact our quality assurance department promptly with the following information:

• Order number or email address used at checkout
• Clear photos of the item, its label, batch code, and packaging
• A brief description of why you suspect it is not authentic

Our quality assurance team will acknowledge your claim within one business day. We will compare the submitted photos against known brand packaging and product details. If needed, we may ask for additional photos or a physical inspection. We coordinate directly with the brand's authentication resources when there is ambiguity. Our team returns its finding and, when required, issues a refund within five business days after confirmation.

If an authenticity claim is confirmed, we provide a full refund of the product cost plus original shipping, and we also reimburse reasonable return shipping costs. We additionally remove the item from inventory and review the supplier relationship. If our investigation confirms a problem, we act immediately with a full refund, return label, and a permanent record so we can prevent repeat issues. If we cannot determine the issue from photos, we offer a prepaid return label for closer inspection, and we always honor the store's standard return policy. If we cannot determine the issue, we may request a physical inspection at our facility, and we always honor the store's standard return policy.

10. Intellectual Property

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Harbor Point Retail Group LLC, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Product names, logos, and brands are property of their respective owners. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site without our prior written consent.

11. Acceptable Use

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:

• In any way that violates any applicable federal, state, local, or international law or regulation.
• To impersonate or attempt to impersonate The Vessel Merchant, Harbor Point Retail Group LLC, our employees, another user, or any other person or entity.
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm The Vessel Merchant or users of the Site or expose them to liability.
• To introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.

12. Service Availability and Disclaimers

We strive to keep the Site available 24/7, but we do not guarantee that the Site will be available without interruption. We may suspend, withdraw, discontinue, or change all or any part of the Site without notice. We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period.

Your use of the Site, its content, and any services or items obtained through the Site is at your own risk. The Site and all content, products, and services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the results that may be obtained from the use of the Site will be accurate or reliable.

13. Limitation of Liability

To the fullest extent permitted by law, Harbor Point Retail Group LLC and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of the Site or any products purchased through the Site, whether based on warranty, contract, tort, negligence, or any other legal theory.

Our total liability to you for all claims arising out of or relating to the Site or any products purchased through the Site shall not exceed the amount you paid for the specific product giving rise to the claim.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Site shall be instituted exclusively in the federal or state courts located in Multnomah County, Oregon. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

15. Changes to These Terms

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them on the Site. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. We will update the "Last updated" date at the top of these Terms to reflect the date of the most recent revision. You are expected to check this page periodically so you are aware of any changes.

16. Contact Information

Our customer support team is available to assist you with general order and product inquiries, coupon and checkout assistance, initiating returns and processing refunds, and routing requests to the correct specialist department. We respond to all inquiries within 24 hours on business days. Support hours are Monday through Friday, 9:00 AM to 6:00 PM Pacific Time. Messages received outside these hours are queued and answered on the next business day.

For general support and order inquiries:
Email: support@vesselmerchant.shop
Phone: +1 (503) 555-0147
Postal Address: 7412 Harbor Point Lane, Suite 18, Portland, OR 97217, United States

For legal, privacy, or compliance matters:
Email: legal@vesselmerchant.shop
We respond to legal inquiries within 48 hours on business days.

When contacting us, please include your order number (if applicable), product name and model, and a description of your question or issue to help us assist you efficiently.