Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 23, 2026

Thank you for shopping with The Vessel Merchant (vesselmerchant.shop). We're an independent specialist retailer offering premium insulated bottles and drinkware from Stanley 1913, Hydro Flask, S'well, and Zojirushi. This policy explains how we handle shipping for your orders, including costs, delivery windows, and what to do if something goes wrong.

Shipping Rates & Delivery Windows

We offer two shipping options for all orders placed on our site:

• Standard Shipping — $8.00 on all orders. Standard shipping typically arrives within 5–7 business days after your order leaves our facility.
• Free Standard Shipping — $0.00 on all orders over $45.00. If your order subtotal (after any applicable discounts, including coupon code VESSEL10 for 10% off eligible items) meets the $45 threshold, standard shipping is automatically free at checkout.

We currently ship to addresses within the United States. At this time, we do not offer expedited or international shipping.

Order Processing & Confirmation

Once you place an order, you'll receive an order confirmation email from The Vessel Merchant at the address you provide. Please review this confirmation carefully — it contains your order number, the items purchased, and your shipping address. If anything looks incorrect, contact us right away using the details in the Contact & Support section below.

Orders are typically processed and handed to our carrier within 1–2 business days after confirmation, excluding weekends and U.S. holidays. During high-volume periods (such as seasonal sales), processing may take an extra business day. You'll receive a shipping confirmation email with tracking information as soon as your order leaves our facility.

Address Accuracy & Corrections

Please double-check your shipping address before completing your purchase. An incorrect or incomplete address can delay delivery or cause your package to be returned to us. If you realize you've entered the wrong address:

• Contact us at shipping@vesselmerchant.shop as soon as possible.
• We'll do our best to update the address before your order ships. Once a package is in transit, we can't modify the destination — but we can open an investigation with the carrier if delivery fails.

Tracking & Delivery Updates

Every order includes tracking. Once your package ships, you'll receive a tracking number by email. You can use this to monitor your delivery's progress. Our shipping support team can help if:

• Your tracking number isn't updating after 24–48 hours.
• Your package appears stuck or delayed.
• You see a "delivered" status but haven't received your order.

Carrier events (such as weather delays, address issues, or failed delivery attempts) are outside our direct control, but we'll work with the carrier on your behalf to resolve any problems.

Split Shipments

If your order contains multiple items, we may ship them separately — for example, when items are held in different inventory locations. In that case, you'll receive a separate shipping confirmation and tracking number for each package. There's no additional shipping charge for split shipments; you'll still pay only the shipping fee shown at checkout (or free if your order qualifies).

Delays, Failed Delivery & Missing Packages

Most orders arrive on time, but occasionally things go wrong. Here's what to expect:

• Delays: If your package is delayed beyond the estimated window, contact our shipping support team. We'll verify the tracking status and, if needed, contact the carrier to open an investigation or request route updates.
• Failed Delivery: If the carrier attempts delivery and no one is available, they'll typically leave a notice with instructions for re-delivery or pickup. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment (additional shipping fees may apply) or issue a refund for the item.
• Missing Packages: If tracking shows "delivered" but you haven't received your order, contact us within 48 hours. We'll investigate with the carrier and coordinate a reshipment or refund if the package is confirmed lost.

Damaged in Transit

If your order arrives damaged, please keep the original packaging and contact us within 48 hours. You'll need your order number and, if possible, photos of the damaged item and packaging. We'll coordinate a replacement or refund through our after-sales team.

What We Need From You

To help you efficiently, please have the following information ready when you contact us:

• Order number (from your confirmation email)
• Tracking number (from your shipping confirmation email)
• A description of the delivery issue — for example, "package hasn't moved in 5 days," or "delivered but not received."

Providing these details upfront helps us resolve your issue faster.

Contact & Support

We're here to help. Our primary support team handles general order and product inquiries, coupon and checkout assistance (including using code VESSEL10), initiating returns, and routing requests to the right specialist department.

For shipping-specific issues — tracking assistance, address corrections, lost or delayed packages, or damage in transit — please contact our dedicated shipping support department directly:

• Shipping Support Email: shipping@vesselmerchant.shop
• Primary Support Email: support@vesselmerchant.shop
• Phone: +1 (503) 555-0147

Our support hours are Monday through Friday, 9:00 AM to 6:00 PM Pacific Time. Messages received outside these hours are queued and answered on the next business day. We aim to respond to all inquiries within 24 hours on business days.

When you reach out, here's what you can expect:

• We'll acknowledge your request and confirm the details you've provided.
• We'll give you a direct answer or a specific next step.
• If your issue requires deep product analysis, account changes, or legal review, we'll forward it to the relevant specialist department (pre-sales, after-sales, quality assurance, legal/privacy, or shipping support) and notify you.

Returns & Refunds

We accept returns within 30 days of delivery. If your item arrives damaged, defective, or isn't what you expected, contact us at support@vesselmerchant.shop to initiate a return. Refunds are processed to your original payment method (credit card or PayPal) after we receive and inspect the returned item. For full details, please see our Return Policy.

Warranty

Warranty coverage follows the product information and support guidance provided for each item. If you have a warranty question, please refer to the product page or contact us, and we'll direct you to the appropriate information.

Who We Are

The Vessel Merchant is operated by Harbor Point Retail Group LLC, an Oregon limited liability company. We're responsible for all orders, customer service, and fulfillment activities described on this site, including product sourcing, inventory accuracy, order processing, refunds, and quality compliance. Our mailing address is:

7412 Harbor Point Lane, Suite 18
Portland, OR 97217
United States

Questions?

If you have any questions about this Shipping Policy or your order, don't hesitate to reach out. We're an independent retailer committed to clear support before and after your order — and we're here to make sure your delivery goes smoothly.