Privacy Policy

Privacy Policy

Privacy Policy

Last updated: August 23, 2026

1. Introduction

The Vessel Merchant ("we," "our," or "us") operates the website vesselmerchant.shop ("the Site"). We are an independent multi-brand specialist retailer offering premium insulated bottles and drinkware from brands including Stanley 1913, Hydro Flask, S'well, and Zojirushi. Our storefront is operated by Harbor Point Retail Group LLC, an Oregon limited liability company that serves as the merchant of record for all orders, payments, and customer service activities described in this policy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit the Site or make a purchase.

2. Information We Collect

We collect information you provide directly to us, information collected automatically when you browse the Site, and information related to your transactions and support requests.

2.1 Information You Provide

• Contact and order details: When you place an order, we collect your name, email address, shipping address, billing address, and phone number (for delivery coordination if needed).
• Payment information: We collect payment transaction details when you complete a purchase. We accept credit cards and PayPal. Payment card numbers and related payment data are processed by our payment providers; we do not store complete card numbers on our servers.
• Communications: If you contact our support team at support@vesselmerchant.shop or reach out to us through other channels, we collect your message, your contact information, and any information you choose to include in your communication.
• Order-related correspondence: Records of order inquiries, returns, warranty requests, and after-sales support communications may be maintained to serve you effectively.

2.2 Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect:

• Device information, including IP address, browser type, operating system, and language preferences.
• Usage data, such as pages visited, time spent on the Site, referring URLs, and clickstream data.
• Cookies and similar technologies as described in Section 6 below.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping (standard shipping is $8.00, and orders over $45.00 ship free), returns (accepted within 30 days of delivery), and warranty matters.
• To manage your account, process payments, and provide receipts and order confirmations.
• To provide customer support, including pre-sales inquiries, coupon assistance, order tracking, returns initiation, and after-sales service.
• To send you important administrative messages regarding your order, such as shipping updates or delivery notifications.
• To improve our Site, product assortment, and shopping experience for all customers.
• To detect, prevent, and address fraud, security, and technical issues.
• To comply with legal obligations and enforce our policies.

4. Sharing of Information

We do not sell your personal information. We share information only with trusted service providers who assist us in operating the Site and fulfilling your orders. These may include:

• Payment processors: To handle credit card and PayPal transactions securely.
• Shipping partners: To deliver your orders to the shipping address you provide.
• IT and hosting providers: To maintain the Site, manage our product catalog, and support our operations.
• Professional advisers: Such as legal, accounting, or compliance service providers, where necessary.

Where we share data with service providers, they are bound by confidentiality obligations and are permitted to use your information only for the purposes we specify.

5. Legal Basis for Processing (EEA/UK Visitors)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information on the following legal bases:

• Performance of a contract with you (e.g., to fulfill your order).
• Compliance with legal obligations (e.g., tax and record-keeping requirements).
• Our legitimate interests (e.g., maintaining Site security and improving our services), where your rights do not override those interests.
• Consent, where we have requested it and you have provided it.

6. Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels and web beacons) to enhance your browsing experience, analyze Site traffic, and understand how our customers interact with the Site. We use cookies for purposes such as:

• Remembering your preferences and items in your cart.
• Collecting aggregated analytics data to improve our Site and product offerings.
• Enabling secure checkout and fraud prevention.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use or access parts of the Site, including the checkout process. We do not currently recognize "Do Not Track" browser signals, but we honor the choices you make through your cookie preferences where technically feasible.

7. Data Security

We take reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls for our personnel, and periodic security reviews of our systems. Our payment processing partners use industry-standard security practices to safeguard your payment information. While no method of data transmission or storage is completely secure, we continually work to protect the integrity and confidentiality of your information.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, and reporting requirements. In general:

• Order records are retained for at least the period required by tax and consumer protection regulations.
• Support communications are retained for a reasonable period to allow us to address follow-up inquiries.
• Marketing data, where applicable, is retained until you opt out or request erasure.

When we no longer need your data, we securely delete or anonymize it.

9. Your Choices and Rights

You have the following choices and rights regarding your personal information:

• Access and correction: You may request access to the personal information we hold about you and ask us to correct inaccurate or incomplete data.
• Deletion: You may request that we delete your personal information, subject to legal obligations that may require retention.
• Restriction: You may ask us to restrict processing in certain circumstances, such as where you contest the accuracy of the data.
• Portability: You may request a copy of the personal information you provided to us in a structured, machine-readable format.
• Objection: You may object to processing based on legitimate interests or for direct marketing purposes.
• Withdrawal of consent: If we process your data based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Complaints: If you believe your privacy rights have been infringed, you have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact our legal and privacy department at legal@vesselmerchant.shop. We will respond to your request within 48 hours on business days, and we may need to verify your identity before processing certain requests. Where a request involves personal data, we will verify your identity to protect your information.

10. Minors

The Site is intended for use by adults who are at least 18 years of age. We do not knowingly collect personal information from minors (individuals under the age of 13, or the applicable age of consent in your jurisdiction). If you believe that we have inadvertently collected personal information from a minor, please contact us at legal@vesselmerchant.shop, and we will take steps to delete such information promptly.

11. Third-Party Links and Services

Our Site may contain links to external websites, including product brand pages (Stanley 1913, Hydro Flask, S'well, Zojirushi) or other resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit. Please note that The Vessel Merchant is an independent retailer, and we do not present external official brand domains as this store. We are not authorized dealers unless explicitly stated otherwise.

12. International Data Transfers

As a store operating primarily from the United States, your personal information may be processed in the United States and other countries where our service providers are located. By using the Site and providing your information, you acknowledge that your data may be transferred to and processed in jurisdictions that may have different data protection laws than your country of residence. Where required, we implement safeguards (such as standard contractual clauses) to protect your data.

13. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you through the Site or by email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our legal and privacy department:

• Legal and Privacy Department: legal@vesselmerchant.shop
• Customer Support: support@vesselmerchant.shop

Contact Operations:

• Business hours: Monday through Friday, 9:00 AM to 6:00 PM Pacific Time.
• Outside hours: Messages received outside these hours are queued and answered on the next business day. For urgent delivery problems, please use the shipping support department email, which is monitored during business hours.

Operating Entity:
Harbor Point Retail Group LLC
7412 Harbor Point Lane, Suite 18
Portland, OR 97217
United States

Phone: +1 (503) 555-0147

This Privacy Policy is effective as of August 23, 2026, and applies to all users of the Site and customers of The Vessel Merchant.