The Vessel Merchant is an independent multi-brand specialty retailer. We are not a manufacturer outlet or an official brand store. We've been operating since 2019, and our team focuses exclusively on premium insulated bottles and drinkware. Our address is 7412 Harbor Point Lane, Suite 18, Portland, OR 97217, United States.

We specialize in premium insulated bottles and drinkware from brands like Stanley 1913, Hydro Flask, S'well, and Zojirushi. Our catalog includes water bottles, travel tumblers, mugs, and even rice cookers from Zojirushi, all chosen for their thermal performance, durability, and everyday usability.

We maintain a deliberately compact selection. Each product is assessed for build quality, thermal retention, ease of cleaning, and real-world user reviews. We test sample units before a new model enters the catalog, checking lid seal integrity and thermal performance. We also monitor customer feedback to remove items that don't meet our standards.

Because we're an online-only independent reseller, we don't pay for physical showrooms or large sales staff. We purchase in volume from accredited wholesalers and distributors, which gives us favorable unit costs. Our narrow category focus lets us consolidate orders and reduce logistics expenses. These savings are passed on to you without compromising product quality or service.

Discount depth varies by brand and model. Some brands enforce minimum advertised prices, which limits how deeply we can discount. Others allow more promotional freedom. Seasonal demand and inventory availability also influence pricing. Promotional discounts, like our sitewide code VESSEL10, are funded from the margin on promoted items, not from lower quality.

Yes, we currently offer 10% off eligible items with code VESSEL10 at checkout. Eligibility follows checkout rules, and the code applies to eligible items in your cart.

Absolutely. We source all inventory through vetted wholesale channels that can trace products back to the brand manufacturer. We require original packaging, batch codes, and authenticity documentation where available. We never sell factory seconds, refurbished units, or damaged goods. Every item is brand-new and factory-sealed.

If you have any concern, contact our quality assurance team at quality@vesselmerchant.shop within a few days of delivery. Please include your order number, clear photos of the item, its label, batch code, and packaging, and a brief description of why you suspect it. We'll investigate promptly. If a concern is confirmed, we refund the full product cost plus original shipping, and we also reimburse reasonable return shipping costs.

When you submit a claim, our quality assurance team acknowledges it within one business day. We compare your photos against known brand packaging and details. If needed, we request additional photos or a physical inspection. We coordinate with the brand's authentication resources when there's ambiguity. We return our finding and, if confirmed, issue a refund within five business days after confirmation.

Standard shipping is $8.00. Orders over $45.00 ship free. Shipping is handled by our fulfillment partner, and we offer tracking on all orders.

Once your order ships, you'll receive a tracking number by email. If you need help with tracking, contact our shipping support team at shipping@vesselmerchant.shop with your order number and tracking number.

Our shipping support team will investigate with the carrier to locate your package or open a claim. If it's lost or damaged in transit, we'll coordinate reshipment or a refund. Email shipping@vesselmerchant.shop with your order number and details.

We accept returns within 30 days of delivery. Items must be in original condition. To start a return, contact our after-sales team at aftersales@vesselmerchant.shop with your order number and reason.

Refunds are processed promptly after the returned item is received and inspected. Typically, you'll see the refund on your original payment method within a few business days.

Warranty coverage follows the product information and support guidance provided by the manufacturer. If you experience a defect, contact our after-sales team, and we'll initiate a warranty claim on your behalf.

You can reach our primary support at support@vesselmerchant.shop. For specific issues, use these specialist channels:

• Pre-sales: presales@vesselmerchant.shop – for product selection advice.
• After-sales: aftersales@vesselmerchant.shop – for order changes, returns, and warranty.
• Quality assurance: quality@vesselmerchant.shop – for authenticity or quality concerns.
• Shipping support: shipping@vesselmerchant.shop – for delivery issues.

To help us quickly, please include your order number (if applicable), product name and model, and a clear description of your question or issue. For quality concerns, include photos of the product, label, and packaging.